Terms and conditions

Thanks for your interest in our products. Below are the terms and conditions that apply to your purchase, so that you are aware of your rights and that, if you have any questions, do not hesitate to contact us so that we can explain how it works.

Details such as the identity of the seller (section 1), the ordering process (section 2), prices (section 4), shipping and delivery (section 6), the right of withdrawal (section 7) are covered here and guarantees (section 9).

We hope you enjoy your purchase.


These general terms and conditions (the “General Conditions”) apply when you (the “Customer” or “you”) place an order from Flora Veiga (“Company”, “us” or “we”) at floraveiga.com, (the website”).

By accepting these General Conditions, you confirm that you are over 18 years of age or have the permission of your legal guardian and that you will comply with these General Conditions.

You also confirm that you have read the information on personal data and cookies and approve the use of such data in accordance with the Floraveiga.com Privacy Policy.

We sell products to various jurisdictions and these General Conditions are set globally. However, in some jurisdictions mandatory legislation may also apply.

We abide by those mandatory laws and nothing in these General Conditions shall be construed as a limitation of your mandatory legal rights, if those laws grant you more rights than those set forth herein.


When you receive an order confirmation from us, your purchase order will be accepted and a purchase contract will be entered into.

We encourage you to save your order confirmation for any future contact with us. There are several reasons why we may deny you a purchase order, for example, if you provide us with incorrect personal information and / or you have a history of unpaid debts.

You can cancel your order until we have confirmed it. In that case, we will refund any payment that you, your payment company or your credit card issuing company made for the order.

We can cancel an order if the ordered products are out of stock. In that case, we will refund any amount you have paid and notify you if equivalent products are available. All ordered products will remain our property until they have been completely abandoned to us.

Client information

It is your responsibility to provide us with correct and complete personal data. All purchases made with your login details are your responsibility.

So be sure to keep your login details secret and not be accessed by unauthorized persons. If you suspect that an unauthorized person has accessed your login details, please let us know.


The prices indicated on the website apply to orders placed on the website. All prices are shown in the currency established on the website and include taxes (depending on where you reside, VAT may not be applied to your purchase).

Unless otherwise stated on the website, prices do not include shipping or payment fees, which are paid separately. Please note that local rates (such as currency conversion fees, bank or credit card fees, sales taxes, duties, etc.) may also apply depending on your place of residence and local regulations. These fees will be at your expense and we will not reimburse you.

Special offers

Sometimes, for specific products, we can offer more favorable conditions than those stipulated in these General Conditions, for example, with regard to the extension of the right of withdrawal or free returns.

Those more favorable conditions will only be valid for a limited period of time, until those specific products are sold out, and we can cancel them at any time, in which case these General Conditions will apply without modification.

Shipping and delivery

Products in stock are normally delivered within the number of days indicated on the website. The expected delivery date for an order is indicated in the order confirmation. In the event of a delay in delivery, we will inform you and continue to monitor the order.

You can cancel the order if a delivery is more than 30 days late and that delay is not your responsibility. Depending on the delivery method, you may be required to pick up the order at a specific delivery point. You will be required to do so within the timeframe indicated in the delivery notice. If you do not collect the delivery within the deadline, a surcharge may be imposed and the order will be returned to us at your expense. If the delivery is not picked up within the deadline, we can also cancel the order. Right of withdrawal

You can cancel your order by notifying us within 14 days of the day you received the ordered products. You will then need to send us a withdrawal notification with your name, address, email address and order number and specify which products the withdrawal refers to, for example, via the web form on the website. You must also, immediately and within 14 days after the withdrawal date, return the canceled products to us at your expense.

You will be responsible for the condition of the products during their return, so we strongly recommend that you send them to us well packaged, in good condition and in their original box and / or packaging.

When you cancel an order, we will refund the price you paid for the canceled products. However, any depreciation in the value of the products will be deducted from the reimbursement amount if such depreciation is due to your having manipulated them more than is necessary in order to determine their function or characteristics. We will pay you the amount of the refund as soon as possible and within 14 days after the notification of withdrawal. However, we will defer payment until we have received the canceled products or proof that they have been sent to us (delivery certificate).

The refund will be made using the same payment method that you used to pay for the canceled products, unless otherwise agreed.

The right of withdrawal will not apply to contracts: related to a service that has been provided in its entirety, if, when placing the order, it was allowed to start providing the service and it was recognized that there would be no right of withdrawal once performed .

Related to products or services whose price depends on market fluctuations that are beyond our control and that may occur between receipt by you of the canceled products and your notification of withdrawal of the order related to products manufactured according to your specifications or that have been clearly personalized in any other way related to products that can deteriorate or expire quickly related to products with a broken seal that are not eligible for return due to health and hygiene reasons, in the event that you are the one who has broken the related seal with products that, by their nature, once delivered, are combined with other items in such a way that they can no longer be separated related to a sealed audio or video recording or sealed computer software in which you have broken the seal related to individual editions of a newspaper or magazine related to digital content that It is supplied on intangible media, if you have expressly consented to it being delivered in this way and have recognized that there would be no right of withdrawal related to cultural events, sporting events or other similar leisure activities, food services, catering and other similar services. , accommodation services, freight transport or vehicle rental, in which we have to provide the service on a specific day or during a specific period of time.

Warranty and claims

Some of our products may include warranties. We inform you about these guarantees on the website or in these General Conditions.

The order confirmation is the guarantee certificate. Our warranties only cover original manufacturing defects and consequently do not cover failures that have occurred as a result of or subsequent to individual changes to the function and / or appearance of the products, for example rebuilds, upgrades or configurations. other than products.

Within a period of 2 years (or a longer period if stipulated by applicable mandatory law) after the day you received the products, you can file claims about defective products in accordance with current consumer protection legislation.

In this case, you must send us a claim with your name, address, email address and order number and specify the products to which the claim refers, for example using the web form on the website.

You should also file the claim as soon as possible after discovering the defect. Any claim that is presented within two months after the discovery of the defect will be considered to have been presented within the term. We will reimburse you for the defective products in accordance with current consumer protection legislation and we will bear the costs of returning the products. We will endeavor to make such a refund within 30 days of the claim if we understand that such a refund must be made, but delays may occur depending on the nature of the product.

We will also endeavor to comply with any guidelines on defective products that have been set by the appropriate national consumer protection authorities. The refund will be made using the same payment method that you used to pay for the canceled products, unless otherwise agreed.

Limitation of liability

Provided that applicable mandatory law does not stipulate otherwise, our liability will be limited to direct damages and in no event will we be liable for indirect damages such as loss of income, etc.

Intellectual Property Rights

The website and all its content are our property and are protected by the legislation on intellectual property and commercialization.

This means that trademarks, company names, product names, images and graphics, design, presentation, and information about products, services, and other content may not be copied or used without our prior consent. written.


We reserve a margin for image or typographical errors on the website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information on whether a product is in stock.

We have the right to rectify any obvious errors and to modify or update the information on the website accordingly at any time. The images on the website are for illustrative purposes only and do not guarantee the reproduction of the exact number of products that you would receive in an order, or the exact appearance, function or origin of the products.

Changes to the General Conditions

We can modify these General Conditions at any time. In that case, we will post the modified General Conditions on the website, and they will come into effect when you have accepted them (in connection with a new order placed through the website or while browsing the website).

Applicable law and dispute resolution

In the event of a dispute, we will endeavor to comply with any decision of the relevant national consumer protection authorities.

Any dispute regarding the interpretation or application of these General Conditions will be governed and interpreted in accordance with the legislation of the country or state in which we carry out our activities and will be subject to the non-exclusive jurisdiction of the court of our place of incorporation.

The term “non-exclusive jurisdiction” refers to your right to file a claim against us in another jurisdiction if required by applicable mandatory law.

That is all. We hope you enjoy your purchase.

These Conditions have been established by Flora Veiga on 2017-11-17 14:26:14